Principles and practice of loss adjusting

Course Description

The course focuses on the conduct required of claims technical skills which enhance the handling of insurance claims. The students will move from understanding claims situations and evaluation of policy coverage to determining how much of a claim is payable. The students will learn the fundamentals of investigation, evaluation, negotiation and settlement within the claims process.

It will cover the scope and estimate a property claim, capture the foundation for understanding general estimating processes, preparation of adjustment report and help to achieve proficiency.

Course Objectives

1. To appreciate the principles of loss adjusting in claims process
2. To understand the collection of the necessary information related to the claims
3. To understanding the procedures and strategies for retaining and enhancing the customer relationship
4. To understand the inspection of damage, repair work and inspecting quality of work related to insurance claims
5. To understand the basics and gain skills in investigation procedures
6. To learn and prepare a technical claims report

Learning outcomes

1. Have full grasp of the principles of loss adjusting and investigation
2. Gather the necessary information related to the claims
3. Appreciate the procedures and strategies for retaining and enhancing the customer relationship
4. Inspect damages, recommending repair work and inspecting quality of work related to insurance claims
5. Have the basics and gain skills in investigation procedures
6. Prepare a technical claims report