Customer care in insurance

The course will introduce the students to the key concepts of customer care with special emphasis on the insurance sector. A number of customer service topics related to improving the service companies provide to their clients and customers will be handled.

Course objectives:

1. To portray the value of good customer handling in attainment of organization’s mission and business success.
2. To introduce students to skills of communicating to customers and effective problem management.
3. To equip students with skills of planning and handling the customers

 Learning outcomes

Upon completion of this course, the learner should be able to;

1. Understand how to handle customer objections and complaints positively
2. Have acquired skills on the need and how to create a good first impression to a customer.
3. To develop knowledge and skills in customer service